[JASPREET]

I have seen and experienced that most companies now have started to use WhatsApp Support for queries and even for complaints too and by default they start sending us updates via it. Most credit card companies are doing it along with E-Commerce websites and even online Pharmacies too. With that they are making the process easier for the customers to order and give their feedback.

[Vehlijanta]

I don't like WhatsApp messages from these websites and everytime they send I delete the message. I think they should send text message and not WhatsApp.

[skysnap]

Whatsapp and telegram are going to be pretty common with support and also new features would be added into the things from what we can see.