by WorkAtHomeGal » 14 Aug 2015, 14:52
I use to do tech support when I worked at my previous call center job. It was for an internet,cable telephone provider in Canada. Sometimes I would have customers calling in with router issues. We had a modem/router combo. We also would have to ask customers if anything changed. Most routers use a 2.5GHz band. So if they added a baby monitor to the room, cordless phones, micro ovens, etc sometimes that can actually cause interference.
Another thing is that there is control channels. We had a browse option to see how many people in the area were on the same channel. The common ones are 1,6,11. Sometimes we could switch to another channel and it would work well. From our end we could upgrade the customers firmware but it didn't always work. If you haven't power cycled in a long time sometimes a simple unplugging the modem and router for 20 seconds will do the trick.
Me and my boyfriend have been using the same Wi Fi router for about 4 years now it occasionally bonks out but does work well and we both game as well.