[kat82]

Many businesses today are using AI tools like chatbots to handle customer service. These chatbots are not only fast but also available all the time, and can answer simple questions in seconds. However, customers often notice that AI has limited emotions and understanding. When a problem is complex or personal, many people prefer to talk to a real human who can show empathy. Businesses may save money with AI, but they risk losing trust if customers feel ignored or misunderstood. The big question is whether AI will improve enough to fully take over, or whether people will always need human connection in customer service.

[germainebull]

Sure, AI helps with speed and accessibility, but it doesn’t carry emotions like humans. When customers face personal challenges, they need genuine empathy and understanding. Technology is a help, but human connection is still crucial. Balance is the solution.

[Netherrealmer]

AI ChatBot Customer Service sucks. They have limited answers to questions because they have a script to rely on and all they did is send me tutorials. I miss the time when customer service of my bank is an actual human person. Now, if I have to make an important transaction or I have an issue with my bank account, I have to deal with a bot instead of a call center agent. It sucks. I hate AI customer service.

[kat82]

Everyone I think misses those days of real humans where one would feel just exactly like how you feel. AI is all about recommending links for additional information. I real hate such since no realtime answer is given.

[Netherrealmer]

Also, they cannot answer questions that are not on their script. With a human, they will actually try to figure out what to say to you.

[kat82]

That's true. AI relies on scripts and that's all. No creativity nothing else besides those preset answers.